FREQUENTLY ASKED QUESTIONS

How do I place an order?

Click on the "Order" button in the top menu to fill out the custom cookie order form. I will send you an email within 24 hours confirming the date, theme, and price.

 

How far in advance should I submit an order form?

Please allow at least two weeks notice when submitting an order request. I occasionally need to order supplies that are specific to your order, therefore any order submitted less than two weeks out will be charged a 25% rush fee. I typically book 3 months in advance, and my calendars fill up quick!

 

When is payment due?

Full payment is due within 48 hours of an invoice being sent.

 

Is delivery an option?

I can deliver, but only during specific times on certain days due to my normal 7-5 job. However, I am able to offer no-contact "porch" pick-up so that you can retrieve your order when it's most convenient for you.

 

Do you offer refunds?

I am able to cancel and refund your cookie order up to 7 days prior to your pick-up date. No refunds will be given for cookies that have already been made, including holiday cookies. Any holiday cookies that are left 24 hours after the pick-up times will be forfeited with no refund unless other arrangements have been made with me.

 

Can you make gluten free cookies?

I offer gluten free cookies for an additional $8 per dozen (for those with a gluten sensitivity, NOT celiac disease). My cookies are made in a cottage home kitchen, therefore I cannot guarantee that they are certified gluten free. 

 

How are the cookies packaged?

All cookies come sealed for freshness in individual cello bags, and then placed in a bakery box for easy transportation. If you'd like cookies wrapped as favors with bakery twine or ribbons/bows there is an extra charge of $8 per dozen.

 

FLORIDA COTTAGE FOODS ACT DISCLAIMER

This product was produced in a cottage food operation that is not subject to Florida's food safety regulations.